Updated: Dec 1, 2019
Garage Hive has a built-in customers survey function, utilising the NPS methodology or your own questions, allowing you to truly understand your customer loyalty and satisfaction.
Garage Hive are proud to become an NPS licensed software.
Automated SMS and Email feedback requests.
Live customer insights within documents.
Detailed Power BI reports.
Job Sheet feedback analysis.
Net Promoter Score or Custom Surveys
Easily understand your company Net Promoter Score with our Power BI dashboards
Create your own surveys and ask any question you would like.
Drill down into the detail, understand the feedback on each Job Sheet.
View open rate and completion rate statistics.
View Live Customer Insights from any documents, understand how your customers feel about you whilst interacting with them.
Access previous surveys and answers from any document.
View NPS groups from your customer list. Create custom exports based on NPS.
New Surveys will appear on your home page, ready to be reviewed.
Review surveys and leave comments of any action taken.
What is Net Promoter Score?
Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.
The NPS Calculation
Calculate your NPS using the answer to a key question, using a 0-10 scale: How likely is it that you would recommend [brand] to a friend or colleague?
Respondents are grouped as follows:
Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth. Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings. Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter). Learn more about NPS at https://www.netpromoter.com/know/